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==Manual firmware update for v20 Cosmo Communicatorwith Android FOTA Update v20==<span style="color: #ff0000;">'''DO NOT FOLLOW THIS INSTRUCTIONS IF YOU DON'T HAVE THE V20 FIRMWARE<br />'''</span>
We received some reports from users that have troubles with the v20 version, including:
After the installation ends, your device will reboot and it will prompt for the current password. The device might complain about the password being wrong, and eventually will present a screen showing 'Decryption Unsuccessful", as in the screenshot below.
[[File:Screenshot2.jpg|center|800x699px|center|border]]
[[File:09.jpg|center|800x600px|center|border]]
To continue, tap on the the 'Reset Phone' button.
The device will begin a factory reset and after that your device will be fully updated to the new firmware.
[[File:Screenshot_2020-03-28_at_17.27.34.jpg|center|800x706px|center|border]]
