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→Manual firmware update Cosmo Communicatior (v20 firmware)
==Manual firmware update for v20 Cosmo Communicatior (v20 firmware)Communicator==The following guide explains how to manually update the Cosmo Communicator firmware from version 20 to version 21.
We received some reports from users that have troubles with the v20 version, including:
The following guide explains how to manually update the Cosmo Communicator firmware from version 20 to version 21. To manually install update to the v21 firmware proceed as follows:
# From your Cosmo, download the [https://support.planetcom.co.uk/download/CosmoFirmware/fota_v20_v21_update/Updatepackage.zip v21 over the air update herefirmware ] and save it in the default Downloads folder. The downloaded file is named Updatepackage.zip
# The next step will move the Updatepackage.zip file from the Downloads folder to the root of the internal storage:
#* Run the '''Files '''application
# Run the Settings application
# Scroll to the bottom and select System<br />[[File:Screenshot_20200328-134900.png|center|800x400px|center|border]]
# Select Wireless update<br />[[File:Screenshot_20200328-134907.png|center|800x400px|border]]
# Now tap on the advanced menu icon on the top-right of the screen<br />[[File:Screenshot_20200328-161038.png|center|800x400px|border]]
Your Cosmo will now start the installation of the v21 firmware. After the installation ends, your device will reboot and it will ask prompt for the current password. To proceed, enter any password and press the 'Reset' button. The device will begin a factory reset and after that your device will be fully updated to the new firmware.