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→Manual firmware update for v20 Cosmo Communicator
If you are experiencing problems with the v20 firmware, you can follow this guide to manually update to version v21, which will fix the issues above. Please be aware that a factory reset will be necessary when updating to version v21. Make sure you copy all your data before proceed.
<span style="color: #ff0000;">'''WARNING: All you data held only on the device will be deleted if you follow this process. Please make sure that you have backed up all your files and data from the device safely, before continuing this process.'''</span>
Before starting, make sure your current version is v20:
To manually update to the v21 firmware proceed as follows:
# From your Cosmo, download the [https://support.planetcom.co.uk/download/CosmoFirmware/fota_v20_v21_update/Updatepackage.zip v21 firmware firmware] and save it in the default Downloads folder. The downloaded file is named Updatepackage.zip
# The next step will move the Updatepackage.zip file from the Downloads folder to the root of the internal storage:
#* Run the '''Files '''application
