Difference between revisions of "Troubleshooting"

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==Boot mode options==
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==<br />USB-related issues==
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Gemini supports a few boot mode options, based on the firmware you are using.
 
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* '''Android-only firmware'''
 
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** Press Esc (On) for a few seconds to turn ON the unit and boot into Android
 
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** Press Esc (On) and side button and keep pressed both buttons until the screen turns ON to boot in recovery mode. At this stage the recovery mode is disabled and you will see a droid image with a red triangle and a "No command" text.
 
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* '''Dual boot Android-Linux firmware'''
 
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** Press Esc (On) for a few seconds to turn ON the unit and boot into Android
 
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** Press Esc (On) and side button at the same time until the screen turns ON to boot into Linux
 
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** Press Esc (On) and keep pressing the button until the screen turns ON to boot in recovery mode. At this stage the recovery mode is disabled and you will see a droid image with a red triangle and a "No command" text.
 
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To force a restart if the unit is stuck in recovery mode or in fastboot mode keep pressed the Esc (On) key button for about 20 seconds until you feel the gemini vibrate and booting.
 
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==Setting up the right keyboard layout for your Gemini==
 
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Selecting the right keyboard layout is sometimes complicated as you can have a number of active keyboard methods at the same time, and each keyboard method can be configured with a different layout.
 
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To simplify this we updated our keyboard application adding a configuration process.<br />On the Gemini, you can update the app by:
 
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# press the planet key to popup the application bar
 
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# click on the planet icon
 
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# select Planet Support option
 
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# A browser will bring you on the support webpage. Tap on the Keyboard application link to update the Gemini keyboard application.
 
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# Once the Gemini keyboard application is updated, run the app, select the '''Configure''' option and simply follow the on screen instructions.<br /><br />
 
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==USB-related issues==
 
 
* Gemini supports a Mediatek fast-charge technology called Pump Express. The original Gemini box contains a special  mains charger that allows recharging your Gemini in a very short time. You might be able to charge your Gemini using other chargers, but please bear in mind that only a Pump Express compatible charger will allow fast charghing a Gemini.
 
* Gemini supports a Mediatek fast-charge technology called Pump Express. The original Gemini box contains a special  mains charger that allows recharging your Gemini in a very short time. You might be able to charge your Gemini using other chargers, but please bear in mind that only a Pump Express compatible charger will allow fast charghing a Gemini.
 
* About USB interfaces:
 
* About USB interfaces:
 
** The left hand side USB supports Gemini USB-C hub, power, PC connectivity and OTG connectivity.
 
** The left hand side USB supports Gemini USB-C hub, power, PC connectivity and OTG connectivity.
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** The right hand side USB supports 1 slave (OTG) device (for example 1 memory card or 1 mouse) or the Gemini HDMI cable adapter.
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** The right hand side USB supports 1 slave (OTG) device (for example 1 memory card or 1 mouse) or the Gemini HDMI cable adapter.<br /><br />
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==Connecting Gemini to a PC for file transfer==
 
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To transfer files between a Gemini and a PC, just follow the following steps:
 
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* Connect the PC to the left-hand side USB on the Gemini using the USB-C cable
 
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* On the Gemini, scroll down from the top to reveal the notifications area. At the very bottom you will find the USB settings as in the following screenshot. Tap on the "USB charging this device" option
 
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[[File:notifications.png|center|640x320px]]
 
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* Now simply choose the "Transfer files" option from the menu
 
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[[File:usbtransfer.png|center|640x320px]]
 
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Your Gemini is now connected to your PC in file transfer mode. Please note that for Mac OS systems you will need to download and use the [https://www.android.com/filetransfer/ Android File Transfer application.]
 
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==Compass functionality==
 
==Compass functionality==
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Despite the compass sensor being present on the unit, the compass functionality has been removed from the firmware because of interference with the magnets used to keep the unit closed and make the device altogether thinner by pressing the keys down.
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Despite the compass sensor being present on the unit, the compass functionality has been removed from the firmware because of interference with the magnets used to keep the unit closed and make the device altogether thinner by pressing the keys down.<br /><br />
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==How to reinstall accidentally deleted applications==
 
==How to reinstall accidentally deleted applications==
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* [https://play.google.com/store/apps/details?id=com.gemini.keyboard Gemini Keyboard] (updated)
 
* [https://play.google.com/store/apps/details?id=com.gemini.keyboard Gemini Keyboard] (updated)
 
* [http://support.planetcom.co.uk/download/ApplicationBar.apk Application Bar] (on Gemini, tap on link and select Download link)
 
* [http://support.planetcom.co.uk/download/ApplicationBar.apk Application Bar] (on Gemini, tap on link and select Download link)
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==Gemini Voice Assistant==
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Due to Google updating their voice assistant and Google search, the voice assistant (right-end side) button now only works if there is no screen saver or screen lock option set on your Gemini. Also, please make sure that your Gemini Voice Assistant app and your Google search and voice assistant app are up-to-date from the Android Play store.

Latest revision as of 15:22, 22 June 2018


USB-related issues

  • Gemini supports a Mediatek fast-charge technology called Pump Express. The original Gemini box contains a special  mains charger that allows recharging your Gemini in a very short time. You might be able to charge your Gemini using other chargers, but please bear in mind that only a Pump Express compatible charger will allow fast charghing a Gemini.
  • About USB interfaces:
    • The left hand side USB supports Gemini USB-C hub, power, PC connectivity and OTG connectivity.
    • The right hand side USB supports 1 slave (OTG) device (for example 1 memory card or 1 mouse) or the Gemini HDMI cable adapter.

Compass functionality

Despite the compass sensor being present on the unit, the compass functionality has been removed from the firmware because of interference with the magnets used to keep the unit closed and make the device altogether thinner by pressing the keys down.

How to reinstall accidentally deleted applications

If you deleted by mistake an application you can use the following links to download and install again:


Gemini Voice Assistant

Due to Google updating their voice assistant and Google search, the voice assistant (right-end side) button now only works if there is no screen saver or screen lock option set on your Gemini. Also, please make sure that your Gemini Voice Assistant app and your Google search and voice assistant app are up-to-date from the Android Play store.

Retrieved from ‘https://support.planetcom.co.uk/index.php?title=Troubleshooting&oldid=389’