Difference between revisions of "BugReport"

Latest revision as of 11:34, 28 May 2019

This is a step-by-step that will allow you to send detailed bug report to Planet Computers.

Thank you for your cooperation!

Enable USB debugging

• Press Fn+Del to go to Settings
• Scroll down to the bottom of the list and select System
  
  
• Scroll down to the bottom of the list and select About phone
  
  
• Scroll down to the bottom of the list and tap on Build number multiple times until you see the "You are now a developer screen"
  
  
  
  
  
• Go back and select Developer options
  
  
• Finally, scroll down and activate the USB debugging option

Enable MTK Logger

• Start the dialler application and type the following code: *#*#3646633#*#*
  
  
• Go to the Log and Debugging tab and tap on MTKLogger
  
  
• Now press the start button to start saving logs.

Saving logs

After the last action, logs are now being saved on the device. It's a good idea to restart the unit at this point, so that any log related to device initialisation is also recorded. After reboot, please repeat the action that causes the trouble. When the issue has been reproduced, simply scoll down form the top to reveal the MTKLogger menu and stop the logger.

Sending the logs to Planet Computers

The logs created by MTKLogger are in the /mtklog folder in the Internal Storage. One way to send the logs back to Planet Computers is to connect your Gemini to a computer, copy the mtkfolder to the computer, compress it and then send  the archive using a cloud service, such as https://www.mailbigfile.com