Difference between revisions of "FotaUpdate v20"
From Planet Computers
(→Manual firmware update Cosmo Communicatior (v20 firmware)) |
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| − | ==Manual firmware update Cosmo | + | ==Manual firmware update for v20 Cosmo Communicator== |
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We received some reports from users that have troubles with the v20 version, including: | We received some reports from users that have troubles with the v20 version, including: | ||
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| − | To manually | + | The following guide explains how to manually update the Cosmo Communicator firmware from version 20 to version 21. |
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| + | To manually update to the v21 firmware proceed as follows: | ||
| − | # From your Cosmo, download the [https://support.planetcom.co.uk/download/CosmoFirmware/fota_v20_v21_update/Updatepackage.zip v21 | + | # From your Cosmo, download the [https://support.planetcom.co.uk/download/CosmoFirmware/fota_v20_v21_update/Updatepackage.zip v21 firmware ] and save it in the default Downloads folder. The downloaded file is named Updatepackage.zip |
# The next step will move the Updatepackage.zip file from the Downloads folder to the root of the internal storage: | # The next step will move the Updatepackage.zip file from the Downloads folder to the root of the internal storage: | ||
#* Run the '''Files '''application | #* Run the '''Files '''application | ||
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# Run the Settings application | # Run the Settings application | ||
| − | # Scroll to the bottom and select System<br />[[File:Screenshot_20200328-134900.png|800x400px | + | # Scroll to the bottom and select System<br />[[File:Screenshot_20200328-134900.png|center|800x400px|border]] |
# Select Wireless update<br />[[File:Screenshot_20200328-134907.png|center|800x400px|border]] | # Select Wireless update<br />[[File:Screenshot_20200328-134907.png|center|800x400px|border]] | ||
# Now tap on the advanced menu icon on the top-right of the screen<br />[[File:Screenshot_20200328-161038.png|center|800x400px|border]] | # Now tap on the advanced menu icon on the top-right of the screen<br />[[File:Screenshot_20200328-161038.png|center|800x400px|border]] | ||
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| − | Your Cosmo will now start the installation of the v21 firmware. After the installation ends, your device will reboot and will | + | Your Cosmo will now start the installation of the v21 firmware. After the installation ends, your device will reboot and it will prompt for the current password. To proceed, enter any password and press the 'Reset' button. The device will begin a factory reset and after that your device will be fully updated to the new firmware. |
Revision as of 17:25, 28 March 2020
Manual firmware update for v20 Cosmo Communicator
We received some reports from users that have troubles with the v20 version, including:
- G-Pay not working when using tap-to-pay
- Fingerprint sensor issues
- Device reboot
If you are experiencing problems with the v20 firmware, you can follow this guide to manually update to version v21, which will fix the issues above. Please be aware that a factory reset will be necessary when updating to version v21. Make sure you copy all your data before proceed.
Before starting, make sure your current version is v20:
- Run the Settings application
- Scroll to the bottom and select Advanced
- Select Wireless update. Make sure your current verison is the same as in the following screenshot.
The following guide explains how to manually update the Cosmo Communicator firmware from version 20 to version 21.
To manually update to the v21 firmware proceed as follows:
- From your Cosmo, download the v21 firmware and save it in the default Downloads folder. The downloaded file is named Updatepackage.zip
- The next step will move the Updatepackage.zip file from the Downloads folder to the root of the internal storage:
- Run the Files application
- From the Downloads folder, long-tap on the Updatepackage.zip file, then tap on the three-dots icon on the top left of the screen and select 'Move to...'
- Now tap on the three-dots icon on the top left of the screen again and select 'Show internal storage'
- On the left side, tap on the menu icon and then select Cosmo_Communicator
- Finally, tap on the MOVE button
The next step is to start the update of the new firmware.
- Run the Settings application
- Scroll to the bottom and select System
- Select Wireless update
- Now tap on the advanced menu icon on the top-right of the screen
- Select Local update and the 'Install Now' option
Your Cosmo will now start the installation of the v21 firmware. After the installation ends, your device will reboot and it will prompt for the current password. To proceed, enter any password and press the 'Reset' button. The device will begin a factory reset and after that your device will be fully updated to the new firmware.
