Troubleshooting

Setting up the right keybaord layout for your Gemini

Selecting the right keyboard layout is sometimes complicated as you can have a number of active keyboard methods at the same time, and each keyboard method can be configured with a different layout.

To simplify this we updated our keyboard application adding a configuration process.
On the Gemini, you can update the app by:

1. press the planet key to popup the application bar
2. click on the planet icon
3. select Planet Support option
4. A browser will bring you on the support webpage. Tap on the Keyboard application link to update the Gemini keyboard application.
5. Once the Gemini keyboard application is updated, run the app, select the Configure option and simply follow the on screen instructions.

USB-related issues

• Gemini supports a Mediatek fast-charge technology called Pump Express. The original Gemini box contains a special  mains charger that allows recharging your Gemini in a very short time. You might be able to charge your Gemini using other chargers, but please bear in mind that only a Pump Express compatible charger will allow fast charghing a Gemini.
• About USB interfaces:
  • The left hand side USB supports Gemini USB-C hub, power, PC connectivity and OTG connectivity.
  • The right hand side USB supports 1 slave (OTG) device (for example 1 memory card or 1 mouse) or the Gemini HDMI cable adapter.

Compass functionality

Despite the compass sensor being present on the unit, the compass functionality has been removed from the firmware because of interference with the magnets used to keep the unit closed and make the device altogether thinner by pressing the keys down.

How to reinstall accidentally deleted applications

If you deleted by mistake an application you can use the following links to download and install again:

• Gemini Keyboard (updated)
• Application Bar (on Gemini, tap on link and select Download link)