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This is a step-by-step that will allow you to send detailed bug report to Planet Computers.

Thank you for your cooperation!

Enable USB debugging

  • Press Fn+Del to go to Settings
  • Scroll down to the bottom of the list and select System
    Screenshot 20190528-100210.png
  • Scroll down to the bottom of the list and select About phone
    Screenshot 20190528-100226.png
  • Scroll down to the bottom of the list and tap on Build number multiple times until you see the "You are now a developer screen"
    Screenshot 20190528-095855.png

    Screenshot 20190528-095857.png
  • Go back and select Developer options
    Screenshot 20190528-100238.png
  • Finally, scroll down and activate the USB debugging option
Screenshot 20190528-100136.png
Screenshot 20190528-100148.png

Enable MTK Logger

  • Start the dialler application and type the following code: *#*#3646633#*#*
    Screenshot 20190528-101517.png
  • Go to the Log and Debugging tab and tap on MTKLogger
    Screenshot 20190528-101529.png
  • Now press the start button to start saving logs.
Screenshot 20190528-101549.png

Saving logs

After the last action, logs are now being saved on the device. It's a good idea to restart the unit at this point, so that any log related to device initialisation is also recorded. After reboot, please repeat the action that causes the trouble. When the issue has been reproduced, simply scoll down form the top to reveal the MTKLogger menu and stop the logger.

Screenshot 20190528-101604.png

Sending the logs to Planet Computers

The logs created by MTKLogger are in the /mtklog folder in the Internal Storage. One way to send the logs back to Planet Computers is to connect your Gemini to a computer, copy the mtkfolder to the computer, compress it and then send  the archive using a cloud service, such as https://www.mailbigfile.com

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